Project Type: Content strategy
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Finalsite Support module manual
Finalsite modules are occasionally replaced as better tools are developed, but adoption of these modules is not universal and support for older versions is necessary. New and legacy modules frequently have overlapping features and similar names, which can be confusing to a Help Center user who wants information about one…
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Finalsite Software Update blog
To keep users informed about new features, feature updates, bug fixes, and UI changes that happen on a regular schedule, I met with the product and QA teams in advance of each release to find out about the upcoming release. I decided which items to include and wrote the blog,…
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Finalsite Support style guide
To create a style guide to serve Finalsite Support team in creating consistent content, I defined standards for different types of content created by the Finalsite Support team, encompassing self-serve resources and responses to tickets and other requests. Working with a veteran of the Support department and drawing on my…
Lauren B. Lentini 